Trading Terms


Ordering From Aurum92:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and the Rest of World. 

Payment:

We prefer PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS.

Packaging:

At Aurum92, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

All standard first class postage is set at a single cost of 50p regardless of the quantity ordered. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Aurum92 reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

All standard worldwide shipping is set at a single cost of £1.75 regardless of the quantity ordered. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Aurum92 reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Fitting Instructions:

It is the buyers responsibility to ensure that the surface they affix these stickers to is appropriate. We cannot be held responsible for any issues caused by the inappropriate use of these which thereafter causes damage either due to application or removal. We can provide a fitting service at extra cost if required.

All logos included here in this website are the trademarks or registered trademarks of their respective companies, and are provided as a convenience only for their lawful use. It is the expressed intent of me (the seller) that any unauthorized use of the aforementioned items by the purchaser shall be the sole responsibility of the purchaser. Purchase of any product from us is not authorization for the use of any specific logo or trademark, you are not purchasing any logo(s) or trademarks, whether registered or not, but paying only for the materials costs involved, any logo(s) or trademarks are provided to you strictly free of charge. By purchasing any goods which may/may not include logo(s) or trademarks that may/may not be registered, you convey to us you have necessary authority (if need be) to use the artwork or logos.


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